Quest software help desk authority is a service desk solution that helps your business recognize, track and close issues, minimizing lost productivity while ensuring optimal resource utilization. Help desk software has become too complicated and costly. Being a help desk supervisor iii creates and manages escalation procedures and ensures service levels are maintained. Trusted windows pc download help desk authority windows client 9. Servicehelp desk management software quest software. Being fully customizable, help desk authority supports a great number of automated and selfservice functions. Sep 04, 2014 hey spiceheads i need a little help, we are using help desk authority for our ticketing system which you can use either a windows client or a web client. Userfriendly interface offers customizable screens, customrequired fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Alternatives to help desk authority for all platforms with any license. I wasnt aware that scriptlogic renamed themselves to quest software. Its one of several efforts underway, including next generational networking and infrastructure, cloud services and data. Help desk authority free software download for windows. I have had a few customers migrate from help desk authority before. Helpdesk software is a onestop point of contact where customers or internal staff can send their questions or problems.
May maintain help desk software and make recommendations for new systems. Help desk for windows cnet download free software, apps. The latest setup file that can be downloaded is 256. Assign an asset to a specific user and get a granular view to a computers hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history.
Its one of the most important features of help desk software. In simple terms, you need to export data from help desk authority into a csv file. Web help desk is a powerful and affordable ticketing and it asset management software solution. Userfriendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues. Another key help desk software feature is the seamless tracking of every asset it and otherwise across your organization, assisting with the onboarding, assignment, management, and retiring of assets. The success center is your home for onboarding, training, new user information, the product knowledge base, and official product documentation the customer portal is where you can submit a help desk. Assign an asset to a specific user and get a granular view to a. Weve created this buyers guide to assist potential purchasers in determining which help desk software best fits their.
Web help desk affordable help desk ticketing and asset management software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software. No matter if your service desk solves tickets for your employees or your customers, you can use. Migrating from quest software help desk authority bmc. Help desk authority free download help desk authority 8. This is one of the popular help desk software types as some of these apps are offered free. Download help desk authority 2020 for windows giveaway.
Help desk, technical support, call center and it professionals will find this software a superior one. Help desk authority general software forum spiceworks. Hey, we get it and we make it easy for you to manage it. The software meets all the user needs and provides an excellent service. This page contains contact information for the dod pke team as well as other dodwide pki support organizations, eca pki support organizations, and individual ccsa pki help desks and ra offices from which dod users may seek technical support and certificate issuance assistance. It help desk analyst in wellesley, massachusetts careers at. Compare leading help desk software systems to find the best solution for your business.
Your users will have technical questions even if you provide a selfserve knowledge base and detailed documentation. Mar 19, 2018 the best help desk software will allow you to use that data in order to make valuable decisions that help your business improve. Help desk authority free download free software download. It help desk software for effective tech support helpdesk. The integration of the service desk with other kace sma processes enables you to deploy a single solution for it asset management, endpoint security and end. Help desk software refers to a computer program that enables customercare operators to keep track of user requests and deal with other customercarerelated issues. This page contains contact information for the dod pke team as well as other dodwide pki support organizations, eca pki support organizations, and individual ccsa pki help desks and ra offices. Learn about the features included in web help desk software. This easytoinstall solution enables your help desk staff to manage enduser issues and keep them from falling through the cracks. Standard help desk management ticket management, email, reporting, dashboard, customizable user portal customizable to meet your needs options to streamline tickets, support your users, and better work with your team using ticket rule automation. If you are either small or medium sized business, this help desk solution will help your. Weve created this buyers guide to assist potential purchasers in determining which help desk software best fits their needs. Other help desk software, such as jira service desk.
Filter by license to discover only free or open source alternatives. Jul 18, 2018 our software library provides a free download of web help desk 12. Adfree automatic customer engagement customer feedback customer support. As someone that works in a support team, i am constantly.
An it help desk team within your company provides professional technical support. Minimal setup no server procurement, setup, or maintenance. The it help desk analyst provides support to our corporate and retail locations within the enterprise support management system itsm. Being a help desk supervisor iii creates and manages. Zendesk help desk software choose the best helpdesk software. The best help desk software will allow you to use that data in order to make valuable decisions that help your business improve.
It technicians can perform it help desk tasks easily in servicedesk plus, the efficient, allinone help desk software. Help desk for iis is a webbased help desk software solution for delivering customer service and support. Powerful, simple and affordable help desk software that can get the job done. It help desk analyst in wellesley, massachusetts careers. Userfriendly interface offers customizable screens. Air force testing next generation help desk with 70k users.
Submit a help desk ticket so that our team of support reps can assist you in getting your product back up and running. However, there are no specific scripts to migrate the data. Our antivirus scan shows that this download is safe. Comprehensive trouble ticket tracking software for help desks and call centers.
Help desk support software better together team up. Help desk authority is flexible and scalable help desk software. An open source help desk allows developers to access its source code, as opposed to proprietary software that requires user license and permission to access the source code or prohibits it entirely. A great help desk is at the heart of great customer support. Simplify service management and asset management with solarwinds web help desk. Jul 30, 2012 find scriptlogic help desk authority specifications and pricing. Now part of scriptlogics award winning, desktop management offering.
Another key help desk software feature is the seamless tracking of every asset it and otherwise across your organization, assisting with the onboarding, assignment, management, and retiring of assets throughout their lifecycle. It service desk software for the best customer services. Popular alternatives to help desk authority for web, windows, linux, selfhosted, iphone and more. Web help desk an industry favorite that makes ticket management easy. Air force testing next generation help desk with 70k users as. Web help desk is surprisingly affordable, incredibly easy to use it help desk software with webbased ticketing, change management, it asset management, knowledge base, and more. Comprehensive trouble ticket tracking software for for it andor customer support desks. Help desk software and customer service software by helpspot. The it help desk analyst is responsible for troubleshooting issues, delivering resolution within defined serves levels, and escalating to level 2 support when appropriate. Usability help desk software should be conceived of and designed with usability at its core. Zendesks webbased help desk solution allows support teams to collaborate with each other and share information using private comments on any. Help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners.
Help desk authority formerly bridgetrak is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. Download help desk authority formerly bridgetrak 8. Help desk authority download now part of scriptlogics award winning, desktop management offering. This free software was originally designed by solarwinds. Help desk software service desk software web help desk. Helpdesk provides excellent tools to manage email communication with customers. Based on the user feedback, help desk authority has such an advantage as help desk authority is open source. Help desk support services page 2 of 40 network engineering services request for proposal introduction the massachusetts port authority the authority or massport is an independent body politic and corporate and public instrumentality of the commonwealth of massachusetts created by chapter 465 of the acts of 1956.
The customer portal is where you can submit a help desk ticket, find all of the information about the products you own, and see available hotfixes and upgrades as well as training opportunities for your products. Help desk software types are generally classified today by their deployment, business size of the target users, and source code accessibility. Our antivirus system always scans the software for spyware. With web help desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets.
It is what makes customercare service efficient and enterprising. Freshdesk freshdesk is an awardwinning, online help desk software that allows you to support customers over email, phone, the web or even through twitter and your companys. So far, all of the above questions apply to all types of help desk options. As the air force rolls out its proof of concept under the enterprise itasaservice, one of the first pieces to go live is something as basic as a modernized help desk. Alternatives to help desk authority for web, windows, linux, selfhosted, iphone and more. Help desk supervisor iii supervises the daytoday operations of the help desk.
Help pkipke contact information dod cyber exchange. If you are either small or medium sized business, this help desk solution will help your technicians to manage trouble ticket requests with. Ticketing, asset management, service management, knowledge management, change management, and more. Help desk manager new york state energy research development authority. Userfriendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue. Turn disjointed email exchanges into organized, meaningful conversations. Overview of scriptlogic help desk authority scriptlogic, a leading provider of windows management software products targeted at the small and midsize business, was acquired by quest. That means that customer interactions across phone. A good help desk software shows the ticket status and whos handling it to avoid duplicating the ticket response. Identifies, researches, and resolves complex technical problems. In fact, its one of a companys top priorities whether that company is a small to. Standard help desk management ticket management, email, reporting, dashboard, customizable user portal. Bridgetrak is easytouse, customizable and scalable help desk software that provides most of the requested benefits and. Jun 02, 2009 help desk authority formerly bridgetrak is a useful and comprehensive trouble ticket tracking software for help desks and call centers.
Dec 05, 2019 other help desk software, such as jira service desk. Apr 06, 2020 as the air force rolls out its proof of concept under the enterprise itasaservice, one of the first pieces to go live is something as basic as a modernized help desk. Bridgetrak is easytouse, customizable and scalable help desk software that provides most of the requested benefits and features. Organizations for nearly 20 years have turned to quest software to migrate, manage and secure microsoft platforms, including active directory, exchange, office 365, azure and more. Help desk software solutions vary in functionality, pricing and underlying technology. Help desk authority alternatives and similar software. It easily installs on your web server as isapi extension for microsoft internet information services. Quest software help desk authority has customizable elements such as screen layouts, data fields, and work flows. Helpdesk is a ticketing system for teams of any size. Since 2005 weve focused helpspot on being just enough. Additionally, help desk manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance.
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